Returns Policy
Effective Date: 14 October 2024
Thank you for shopping with Azeeza. We are committed to ensuring your satisfaction with our products. If you are not completely satisfied with your purchase, please review our Returns Policy below.
1. Eligibility for Returns
Returns are accepted within 30 days from the date of delivery. Items must be in their original condition, including packaging, tags, and any accessories or promotional items that were included with the product. The product must be unworn, unwashed, and undamaged.
2. Non-Returnable Items
- Customized or personalized items.
- Final sale or clearance items.
- Products purchased through third-party retailers or other non-authorized sellers.
3. How to Return
Contact Us: Before returning an item, please contact our customer service team at [insert contact information] to initiate a return request. Provide your order number and reason for return.
Prepare Your Package: Pack the item securely in its original packaging, including all original tags and accessories. Include a copy of your order confirmation or receipt.
Return Shipping: Ship the return to the address provided by our customer service team. Please use a trackable shipping method and retain the shipping receipt for your records.
4. Return Shipping Costs
Customers are responsible for return shipping costs unless the return is due to an error on our part or a defective product.
If a return is due to our error or a defective item, we will cover the return shipping costs and issue a prepaid return label.
5. Refunds and Exchanges
- Once we receive and inspect the returned item, we will process your refund or exchange within 7-10 business days.
- Refunds will be issued to the original payment method. Please note that shipping fees are non-refundable.
- If you prefer an exchange, we will send the replacement item after receiving and processing the returned product.
6. Damaged or Defective Items
If you receive a damaged or defective item, please contact our customer service team immediately with your order number and details of the issue. We will arrange for a replacement or refund, including return shipping costs if applicable.
7. Contact Information
For any questions or concerns regarding our Returns Policy, please contact us at:
Email: return@azeeza.my
Phone: +60 19-208 0190
8. Policy Changes
Azeeza reserves the right to modify this Returns Policy at any time. Any changes will be posted on our website and will be effective immediately upon posting.
Thank you for shopping with Azeeza. We value your business and strive to provide you with the best service possible.
